refund policy guide

  1. Who We Are.

1.1 Redballer.

Redballer is a social events community that provides fun and convenience for users all over the world to create events, source for event needs, plan event, promote, manage, sell tickets to their events or send out free invitations from the comfort of their homes and offices.

1.2 The Services.

Redballer’s websites and domains, including, and all of it’s webpages, subdomains, country level domain variants and subparts of those websites (collectively, referred to as our “Site”), all applied rights and pending rights when acquired, all of the services available on or through the Site or otherwise provided by us, and all of our mobile applications that are offered, maintained and provided by redballer. We refer to all of these as our “Services”.

1.3 Event Organizers.

Redballer provides a simple, fast and convenient platform for registered users who are independent event organizers to create events and sell tickets to their respective events or issue free tickets/registration to their event attendees.

  1. Refund Policy guide.

2.1 Application of a policy guide.

As a global social platform where different event organizers converge for the purpose of providing convenient services to the community, redballer understands the need of providing a well-defined and well-structured terms of service where each user will have a full understanding and full disclosure of terms guiding each purchase made on the site from individual organizer as those services are not offered directly by redballer. In other to ensure full customer protection on the site redballer has created the following guidelines to govern refund policies for every purchase made on or from the site. By accepting the terms of service, you agree to redballer refund policy guide without any waiver or modification and you wholly agree to be bind by these guide which will apply every time you create a paid event or create a product or service which will be sold on or via the site, promote, market or collect sales proceeds for a paid event or a sold product or service.

2.2 Incorporation By Reference.

These Refund Policy guide and all rights and obligations contained herein are in addition to and are incorporated into the Terms of Service by reference. Nothing in these Refund Policy guide shall be deemed to modify, waive, amend or rescind any other term of the Terms of Service.

  1. Refund Policies And Administration.

3.1 Minimum Requirements.

We understand that refund policies vary depending on the type of event created by the event organizer.  For that reason, we will provide flexibility for event Organizers and merchandizer to structure and incorporate their own refund policies into terms and condition governing their events, so long as they are in line with our refund policy guide:

(a) all event organizer must have a simple, very comprehensive and accessible Refund policies guiding every sales on its event page.

(b) Each event organizer must post its refund policy as part of terms and condition on its event page.

(c) “No refund” policies are permissible, but must be clearly stated as such and must otherwise comply with these guides.

(d) Refund policies (including “no refund” policies) must provide for a refund or some form of repayment for complete failure to deliver services or event paid for (e.g., event cancellation, etc).

(e) Refund policies must be in accordance with all applicable local, state, provincial, national and other laws, rules and regulations, including all requirements imposed by Card Schemes or Alternative Form of Payment Frameworks (each as defined in the Trade Agreement);

(f) Refund policies must include specific instructions on how to obtain a refund, including how, when and where to direct a refund request;

(g) Refund policies may not be changed with respect to purchases made prior to the date of such change and its posting to the terms and condition;

(g) Refund policies must set out a specific time frame within which refund requests will be responded to, which should not exceed five (5) business days for a first response; and

(h) Refund policies must otherwise be fair and reasonable.

If a refund policy is not posted or does not meet these guidelines set forth above, redballer may (but has no obligation to) modify such refund policy such that it meets these guidelines. Such modification may take the form of prospectively making changes to the actual refund policy on the applicable terms and condition set on the event organizer’s page or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.

3.2 Refund Process.

In order to initiate a refund request, an event Attendee/buyer should contact the event Organizer directly as set forth in the organizer’s refund policy. Event Organizer agrees to administer its refund policy in accordance with the terms set forth on its terms and condition and the refund policy guide set forth above.

3.3 redballer Review.

Should an event Organizer fail to honor a refund as specified in its terms and conditions or as set forth in this refund policy guide. The attendee/buyer may contact redballer with the request and complaints we will then review the facts presented and circumstances surrounding the transaction in accordance with refund policy set forth by the event organizer via its terms and condition and our refund policy guide after which we will determine whether or not a refund is due, we will ensure that review and refund process is completed and final decision taken and communicated within 30 days of contacting us.

Attendees and buyers should please note, we can only facilitate quick refund if we were contacted within 3 days from the date of service delivery because once payment has been released we will no longer have control over fund and will rely completely on the co-operation of the event organizer and payment gateway used in processing payment to obtain a refund which may not be guaranteed.

In other to protect members of our community, event organizers agree that we can at our discretion ban, suspend or restrict any event organizer that fails to honor its refund policies and brand promises made to attendees and buyers.

all decisions reached by redballer regarding all refund complaints and request including without limitation orders to refund an attendee/buyer and amount of refund shall be final and binding on both the event organizer and its attendee/buyer of which failure to honor may at our discretion lead to a ban, suspension or restriction of service.


  • Every payment made on redballer is 100% protected.
  • When you buy or sell tickets to an event on redballer using available payment gateways on the website to make or receive payment we guarantee that your money is 100% protected and service delivery is 100% assured.
  • However we cannot protect you in cases of pay-at-venue option, we cannot extend our consumer/seller protection to such platforms because it’s not within the confines where we can execute our full authority on the seller or buyer if anything goes wrong, as a result we cannot guarantee your protection.


  1. General.

4.1 No Insurance/No Guarantee.

These refund policy guide are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any event Organizer and are not a guarantee that refunds will be issued in all given situation.